PRODUCTION TIMES
Insight Apparel and it's products are completely produced in-house. What does that truly mean? Our printing is handled in-house with our machines and handled with care from our great team of employees from heat press, screen printing and sublimation.
TIMELINE
Standard Orders. Insight will make best efforts to produce and ship your products within seven (7) business days. However, your order could take as much as twenty one (21) business days due to a variety of factors involving product selection, level of complexity and quantity. Standard orders do not have guaranteed delivery dates. INSIGHT SHALL NOT LIABLE FOR ANY ACTUAL OR INCIDENTAL DAMAGES CAUSED BY DELAYS, TIMELINES, DEMAND FLUCTUATION, SEASONAL DEMANDS OR MISSED SHIPPING DATES.
Time tracking: The day the order and deposit are delivered to Insight, during business hours: = Day 0, subsequent business day = Day 1.
RUSH ORDERS
Rush orders may be requested by a Client, Affiliate, or Partner for orders with specific arrive-by timelines. Requests for Rush order must be directed to support@insightcousa.com with the subject title including (Rush Order, Date of Arrival Needed, and Order Number). Rush orders with time specific commitments may incur a Rush fee determined by Insight Management. The Rush fee will be due prior to the item shipping. A Rush order must be confirmed and accepted in writing by Insight within 24 business hours by Insight with a quoted Rush fee creating the Rush order agreement. If the Rush order is not expressly accepted in writing by Insight and Client, the Client request must be considered rejected.
OUR GUARANTEE
Our products come with a 100% production guarantee, what does that mean? If one of our custom orders (jerseys, hoodies, snapback) takes longer than 3 weeks (business days) to arrive in hand without notification prior to production from our team members you will get your money back. At Insight we take our orders and customers seriously and we want to ensure you get your product and are able to enjoy wearing it as soon as possible.